RETURNS & EXCHANGES
A change of mind
is okay.
Every pair should feel right. You have 30 days from delivery to request a return or exchange—no reason needed.
What is your return window?
You may request a return or exchange within 30 days of the date your order was delivered.
Do I need a reason to return my socks?
No. All Gogolinda socks are covered by our 30-day no-reason return and exchange policy.
Are sale items included?
Yes. The policy applies to all Gogolinda socks, including sale items.
Who pays the return shipping?
If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The specific fee depends on the express company you choose. If the return is due to our reasons, such as goods received being damaged or incorrect, the consumer is not required to bear the return shipping fee.
Do I always need to send the socks back?
Not always. Depending on the item, order value and return location, we may approve a refund or exchange without requiring a return. After receiving our written approval, you may keep, donate or recycle the socks.
Where should I send my return?
Please email us first and wait for the correct return address and instructions. Do not send a return to the address printed on your original package label.
Will my original shipping fee be refunded?
Yes. Approved refunds include the item total and any standard or express shipping fee paid with the original order.
How will I receive my refund?
Refunds are issued to the original payment method within 7 business days after we receive the return, or after approval when no return is required. Your bank may need additional processing time.
Can I exchange for another design?
Yes, subject to availability. If your preferred design is unavailable, we’ll offer another option or a full refund.
Need return help? Email us at info@gogolinda.com.