Your information,
treated with care.

00

Introduction

This Privacy Policy explains how Gogolinda (“Gogolinda,” “we,” “us,” or “our”) collects, uses and shares your personal information when you visit, make a purchase from or otherwise interact with gogolinda.com (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy.

01

Information we collect

The information we collect depends on how you interact with the Site.

Information you provide

We may collect information you provide directly, including:

• Your name, email address, phone number, billing address and shipping address.
• Order, payment and transaction information.
• Account information, if you create an account.
• Information included in messages or customer service requests.
• Your email marketing preferences.

Payment card information is processed securely by our payment service providers. Gogolinda does not directly store your complete payment card details.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• Your IP address and approximate location.
• Browser, device and operating system information.
• Pages and products viewed.
• Search, cart, checkout and purchase activity.
• Referring pages and interactions with the Site.
• Cookie and similar technology information.

Information from third parties

We may receive information from service providers that help us operate the Site, process payments, prevent fraud, fulfil orders, provide analytics or support marketing activities.

02

How we use your information

We may use your personal information to:

• Process payments and complete your orders.
• Arrange delivery and provide order updates.
• Respond to questions and customer service requests.
• Maintain your account and shopping cart.
• Detect fraud, misuse and security risks.
• Improve the Site, products and shopping experience.
• Measure website performance and understand how visitors use the Site.
• Send promotional emails when you have chosen to receive them.
• Comply with legal, tax, accounting and regulatory obligations.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email. You may still receive essential messages relating to your orders or account.

03

How we share your information

We may share personal information with trusted service providers when necessary to operate our business, including:

• Shopify, which provides our ecommerce platform.
• Payment processors.
• Delivery and fulfilment providers.
• Website hosting, security and fraud-prevention providers.
• Analytics and marketing service providers.
• Professional advisers and government authorities where required by law.

These providers may use personal information only as permitted by their agreements with us and applicable law.

We may also disclose information when reasonably necessary to comply with legal obligations, protect our rights or customers, investigate fraud or complete a merger, acquisition or transfer of business assets.

We do not sell personal information in exchange for money. Depending on applicable law and the technologies used by the Site, some advertising or analytics activities may be considered “sharing,” “selling” or targeted advertising. Where required, you may exercise an applicable opt-out right through the privacy choices provided on the Site or by contacting us.

The Site is hosted by Shopify. You can learn more about how Shopify processes consumer information in the Shopify Consumer Privacy Policy.

04

Cookies and similar technologies

We use cookies and similar technologies to:

• Keep the Site and checkout functioning properly.
• Remember your cart and preferences.
• Maintain security and prevent fraud.
• Understand website traffic and performance.
• Improve content and shopping experiences.
• Support advertising and measure campaign performance, where applicable.

You can control certain cookies through the privacy settings available on the Site or through your browser settings. Blocking essential cookies may prevent parts of the Site from working correctly.

05

Data retention and international transfers

We keep personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to any legally required retention period.

Gogolinda and its service providers may process personal information in countries other than the country where you live. Where required, appropriate safeguards are used to protect personal information transferred internationally in accordance with applicable data protection laws.

06

How we protect your information

We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

07

Your privacy rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Receive a copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or data-sharing activities.
• Appeal a decision relating to a privacy request, where applicable.

To submit a privacy request, contact us at info@gogolinda.com.

We may need to verify your identity before completing a request. Certain information may be retained when permitted or required by law. We will not discriminate against you for exercising an applicable privacy right.

08

Children’s privacy

The Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

09

Third-party links

The Site may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Gogolinda is not responsible for how those third parties handle personal information.

10

Changes to this policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.