FAQ

Yes. Every Gogolinda pair is intentionally designed as two different socks connected by one shared story.

Each product includes one complete pair: two different socks designed to belong together.

Our socks are made from 55% cotton, 24% polyamide, 16% polyester and 5% elastane.

Adult styles come in one flexible size: EU 35–42, UK 2–8, US S–M and 22–27.5 cm. Use the shoe size you wear most often as your guide.

Machine wash inside out at 30°C on a gentle cycle. Do not bleach, tumble dry or iron. Air drying helps preserve the colors, shape and elasticity.

Contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing.

We ship worldwide. Available delivery options and any shipping charges are shown at checkout.

Orders are prepared within 1–3 business days. Standard delivery takes 7–12 business days, while express delivery takes 3–5 business days.

Yes. We will email you a tracking link as soon as your order has been shipped.

Duties and import taxes are included whenever applicable, so you should not normally be asked to pay additional charges upon delivery. If you receive an unexpected customs payment request, contact us before making payment.

We accept returns and exchanges within 30 days of delivery. Return shipping costs depend on the reason for the return. If the item is damaged or incorrect, we cover the return shipping; otherwise, the customer is responsible for the return shipping cost. Please contact us before sending anything back so we can provide the correct instructions and return address.

A brief indoor try-on is welcome. Items that have been washed, worn for an extended period, stained or damaged through use may not qualify.

Approved refunds are issued to the original payment method within 7 business days. Your bank or card provider may need additional time to display the funds.

Email us with your order number and clear photos of the item and packaging. We will review the issue and arrange the most suitable solution.